Terms + Conditions

LAST UPDATED: May 25, 2025

These Terms and Conditions of Use and Service (“Terms & Conditions”) govern your access to and use of the Key Bridge Liquors website (keybridgeliquors.com) and webpages and the Key Bridge store operating under the Key Bridge Liquors name (the “Store”). The Site are operated by Retail Services & Systems, Inc. for the benefit and use of certain affiliates that operate under the Key Bridge Liquors & More brands and associated brands in various states (hereafter, “Key Bridge Liquors”).  The Stores are owned and operated by affiliated but separate business entities (“Affiliates”) that are licensed to sell alcohol and related products to consumers.  When using the Sites, please be sure to use the “My Location” button at the top right-hand corner of the landing page, which will allow you to obtain details about the different services and products offered in each Store.

These Terms & Conditions apply to all persons who visit any of the Sites (“Visitors”) or transact any business with Key Bridge Liquors Store, regardless of a Visitor’s purpose, use, or amount of use. In these Terms, “you” and “your” refer to each Visitor and his or her agents (unless the context requires otherwise), and “we”, “us” and “our” refer collectively to Key Bridge Liquors.

Shopping in Key Bridge Liquors Store or accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and Store and your agreement to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms and conditions that are referenced herein or that otherwise may apply to specific sections of the Site, or to products and services that we make available to you through the Site (all of which are deemed part of these Terms & Conditions). These Terms & Conditions supplement any other terms and conditions that may apply to purchases you make in-Store (as opposed to online) at a retail location.

We reserve the right to change these Terms & Conditions or to impose new terms and conditions on use of the Site and Stores, from time to time, in which case we will post the revised Terms & Conditions on this website and update the “Last Updated” date to reflect the date of the changes. By continuing to use the Sites after we post any such changes or notify you of any material changes, you accept the Terms & Conditions, as modified.

We also reserve the right to deny access to the Site or our Stores to anyone who violates or does not consent to these Terms & Conditions or who, in our sole judgment, interferes with the ability of others to enjoy our Sites or Stores or infringes the rights of others.

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS INCLUDE AN AGREEMENT TO MANDATORY AND BINDING ARBITRATION, WHICH MEANS THAT YOU AGREE TO RESOLVE ANY DISPUTE RELATED TO YOUR USE OF ANY OF THE SITES OR STORES TO BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. THE DISPUTES/ARBITRATION PROVISION ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION. THIS AGREEMENT ALSO INCLUDES A JURY WAIVER.  YOU ARE PROHIBITED FROM ACCESSING OR USING ANY OF THE SITES OR STORES IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY.

THE SITES ARE ONLY INTENDED FOR USE AND VIEWING IN THE UNITED STATES IF YOU ARE 21 YEARS OF AGE OR OLDER. If you do not meet these requirements, you are not authorized by us to use or view any of the Sites.

If you have questions or concerns about our specific terms, please send an e-mail via our Contact form.

Privacy Policy

Your use of our Sites is also subject to our Privacy Policy.

Accessibility of Our Sites

Sites, Stores & Services Intended for Persons Aged 21 or Older Only
We make every effort to ensure that alcoholic beverages are not sold to anyone who is under the age of 21. By using this site, you represent that you are over the age of 21. Also, KBL works diligently to ensure that alcohol beverages are not sold to anyone who is under the age of 21. You also agree that any alcohol purchased from us is intended for personal consumption and not for resale.

Your representations are critical to your right to use the Sites. If you intentionally or unintentionally misrepresent your age in order to obtain or provide alcohol to a person under the age of 21, we may take action to prevent you from accessing the Sites and report your misrepresentation to the appropriate authorities.

Customers With Disabilities
Key Bridge Liquors strives to make our Sites’ content accessible and user-friendly. Consistent with this goal, we continually strive to meet online usability and design standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0, Level AA (WCAG 2.0 AA) or other standards to the extent required by the Americans with Disabilities Act (ADA).

Our website is designed to be compatible with certain screen readers that can help visually impaired customers enjoy it. We designed our site to work with the more commonly used screen readers: NVDA, JAWS, Mac VoiceOver, and Windows Narrator, which represent the majority of users.

If you are having difficulty viewing the content on our Sites or navigating our Sites, or if you have a screen reader not listed above, please contact us for assistance via our Contact form.

Parental Control Protections
As required by the Communications Decency Act of 1996, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to information and content that may be objectionable or harmful to minors as specified by law. Among the many companies that provide Internet blocking and screening software are CyberPatrol, NetNanny, and SurfWatch. We do not sponsor or endorse or control any of these companies or their services.

Site Security

We aim to protect your personal information by implementing and maintaining commercially reasonable security, such as by using reasonable organizational, technology and physical safeguards appropriate to the type of the personal information we hold. However, no security controls can be expected to be effective all of the time, and therefore KBL cannot ensure or warrant the security of your personal information. We therefore urge you to always use caution when transmitting information over the Internet.

Use of Our Site

At Key Bridge Liquors, our goal is to create a positive, rewarding, and safe experience in connection with our Site. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to the Company. When you use the Site, you may not:

• Intentionally or unintentionally violate any law, regulation or these Terms & Conditions;
• Misrepresent or try to deceive us as to your identity or the identity of anyone else, use buying agents or conduct fraudulent activities;
• Violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
• Distribute, retransmit, republish, reuse, re-post, or use any of the design features, logos, tradenames, trademarks or other content of the Sites for public or commercial purposes, without KBL’S prior written permission;
• Post, share, send, or otherwise use the Site to do anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
• Alter or interfere with the content or functioning of the Site, or “mirror” any content contained on the Site on any other server;
• Transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
• Use automated technology of other means to use the Site or scrape or crawl any pages or content contained in the Site. KBL may allow operators of public search engines to use spiders to index materials from the Site for the sole purpose of creating publicly-available searchable indices of the materials, and Key Bridge Liquor reserves the right to revoke these exceptions either generally or in specific cases;
• Exceed authorized access, tamper with, or misuse any areas of the Site or KBL’s computer systems, resources, programming, code or communications capabilities, nor any features or functions of our sites. Anyone who does so or attempts to do so may be subject to prosecution;
• Attempt to circumvent any technological measure implemented by KBL or any of KBL’s providers or any other third party (including another user) to protect the Site;
• Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to operate the Site;
• Frame or link to the Site, unless permitted in writing by Key Bridge Liquors; and
• Advocate, encourage, or assist any third party in doing any of the foregoing while using the Site.

Also, you agree that you will notify us immediately of any unauthorized use of your account or password, or any other breach of security.

You are responsible for your use of the Sites, and for any use of the Sites made using your account. Your use of our Sites is solely and fully at your own risk and you assume full responsibility for all costs and expenses associated with that attempted, alleged or actual use or access of our Sites.

You may submit reviews or other feedback on the Sites. Any comments, suggestions, or feedback relating to the Sites (collectively “Feedback”) submitted to Key Bridge Liquors shall become the property of Key Bridge Liquors. KBL will not be required to treat any Feedback as confidential, and will not be liable for any ideas (including without limitation, product, services, application, site, or advertising ideas) and will not incur any liability as a result of any similarities that may appear in the Sites, or its operations or business, in the future. Without limitation, KBL will have exclusive ownership of all present and future existing rights to the Feedback of every kind and nature everywhere and will be entitled to use the Feedback for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Feedback. You acknowledge that you are responsible for whatever material you submit, and you, not Key Bridge Liquors, have full responsibility for the message, including its legality, reliability, appropriateness, originality and copyright.

Site Content

Copyright Notice
All text, graphics, logos, icons, images, audio clips, video clips and software on the site (“Content”) are copyrighted materials owned by or licensed to us. Content may contain trademarks, service marks, trade names, or brand or product names which are owned us or by third parties who license them to us. Unless authorized in writing by an officer of Key Bridge Liquors, you may not use any Content. Even if we consent in writing, you may not use any of our Content in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. You may not sell, reproduce, distribute, copy, duplicate, resell, modify, display, publicly perform, prepare derivative works based on, frame, mirror, repost, exploit for any commercial purpose, or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent or the consent of the rights holder if not us. You may not use the Content on any other website or medium. You may not use the Content in a networked computer environment for any purpose other than to transact with our site as authorized by us. If you violate any of these terms, your permission to use the Content will automatically terminate, you must immediately destroy Content in your possession or under your control and any copies you have made and we may end your authorization to use our site. Nothing shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights to you and we expressly reserved all such rights.

Third Party Content & Monitoring
Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on our Sites by any third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not ours. We neither endorse nor are responsible for these, in any way, including, without limitation, the accuracy or reliability of any opinion, advice, information or statement made by anyone other than our employee who is authorized by us and is acting in her or his official capacity.

Links
Our site may contain links to other websites and/or resources. You acknowledge and agree that we are not responsible or liable for their (1) availability or accuracy; or (2) content, advertising or products on or made available. The inclusion of any link on our site does not imply that we endorse, verify, have reviewed or monitor the link or the site reached through the link.

YouTube
Parts of the Site uses YouTube API Services to provide access to YouTube videos. You acknowledge and agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and Google’s Privacy Policy (https://policies.google.com/privacy) when engaging YouTube content and services through the Site. You may manage your YouTube API data by visiting Google’s security settings page at: https://myaccount.google.com/permissions.

Termination of Use

If we believe you have violated these Terms & Conditions, we may  prevent use of the Site at any time, with immediate effect. If you continue to access the Site after your access has been terminated, we may take any actions or seek any remedies permitted by law. We reserve the right to change, suspend or discontinue all or any aspects of the Sites at any time without prior notice.

Force Majeure

We shall be excused from performance under this Terms & Conditions if we fail or are prevented, forbidden or delayed from performing by reason of: (a) any provision of any present or future law or regulation or order of any court, the United States of America, or any State or local government body, (b) any act or omission of a third party, or (c) any act, emergency condition, war, computer or telecommunications failure or other circumstance beyond our control.

Governing Law and Venue

This agreement will be governed by and construed in accordance with the laws of the State of Maryland, without giving effect to any principles of conflicts of law.

Disclaimer of Warranties

We make no representations about the suitability, reliability, availability, timeliness and accuracy of the Site. OUR SITE, THEIR CONTENT AND ALL PRODUCTS SOLD ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, OR FITNESS FOR ANY PARTICULAR PURPOSE.

WE CANNOT AND DO NOT WARRANT, PROMISE, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY, SECURITY, RELIABILITY, AVAILABILITY OR ANY USE OF THE FUNCTIONS, FEATURES, OPERATIONS, CONTENT OR INFORMATION ASSOCIATED WITH THE SITES, OR THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

Limitation of Liability

EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED, YOU AGREE THAT THE ENTIRE LIABILITY OF ANY KEY BRIDGE LIQUORS ENTITY TO YOU OR ANY THIRD PERSON, AND THAT YOUR OR ANY THIRD PERSON’S EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE SERVICE PROVIDED UNDER THESE TERMS OF USE AND/OR FOR ANY BREACH OF THESE TERMS IS SOLELY LIMITED TO THE AMOUNT OF FIFTY CENTS ($0.50). EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED, NO KEY BRIDGE LIQUORS ENTITY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES EVEN IF THE RELEASED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT A STATE DOES NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY AS SET FORTH HEREIN OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW IN SUCH STATES.

If you are dissatisfied with any portion of the Site, or with any part of the Terms & Conditions or your transactions with us, your sole and exclusive remedy is to discontinue using Sites and stop initiating transactions with us. This sole and exclusive remedy is separate and independent of any other provision that limits our liability or your remedies under this Agreement.

You agree that regardless of any statute or law to the contrary, any claim or cause of action that you may have arising out of or related to use of the Sites or these Terms & Conditions must be filed by you within one year after such claim or cause of action arose or be forever barred.

Indemnity

You agree to indemnify, defend, and hold harmless Key Bridge Liquors, its affiliates, employees, officers, agents, vendors and service providers (“Key Bridge Liquors Entities”), from and against any and all claims, damages, losses, costs, investigations, liabilities, judgments, fines, penalties, settlements, interest and expenses (including attorneys’ fees) that directly or indirectly arise from or are related to any claim, suit, action, demand, or proceeding made or brought against any Key Bridge Liquors Entities, or on account of the investigation, defense, or settlement thereof, arising out of or in connection with, whether occurring heretofore or hereafter: (i) any content you post or upload on the site; (ii) your use of the site and your activities in connection with the site; (iii) your breach or alleged breach of these Terms & Conditions; (iv) your violation or alleged violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental or quasi-governmental authorities in connection with your use of the site or your activities in connection with the site; (v) information or material transmitted through your device used to access the site, even if not submitted by you, that infringes, violates or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; (vi) any misrepresentation made by you; and (vii) Key Bridge Liquors Entities use of the information that you submit to us (all of the foregoing, “Claims and Losses”). You will cooperate as fully required by Key Bridge Liquors Entities in the defense of any Claim and Losses. Notwithstanding the foregoing, Key Bridge Liquors Entities retain the exclusive right to settle, compromise and pay any and all Claims and Losses. Key Bridge Liquors Entities reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, the prior written consent of an officer of a Key Bridge Liquors Entity.

Dispute Resolution, Individual Arbitration, Prohibition of Class Actions

You and Key Bridge  acknowledge that the Agreement affects interstate commerce and that the Federal Arbitration Act and federal arbitration law apply to arbitrations under the Agreement (despite any other choice of law provision). This section is deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act, and you and Key Bridge Liquors each agree that this section is intended to satisfy the “writing” requirement of the Federal Arbitration Act. To the extent that the Federal Arbitration Act and federal arbitration law do not supply substantive law necessary for the resolution of any disputes or claims, the laws of the State of Maryland shall apply. To the extent that the parties litigate any part of any dispute or claim in court, including, without limitation, obtaining provisional remedies in aid of arbitration, confirmation of the award, and judgment enforcement, the laws of the State of Maryland shall apply.

PLEASE READ THIS PROVISION CAREFULLY. THE FOLLOWING TERMS TO WHICH YOU ARE CONSENTING CONSIST OF A PRE-DISPUTE RESOLUTION PROCESS, BINDING ARBITRATION PROVISION, AND A CLASS-ACTION AND JURY TRIAL WAIVER.

TO THE FULLEST EXTENT PERMITTED BY LAW, BY ACCESSING AND/OR USING THE SITES OR OUR STORES, YOU AND Key Bridge Liquors AGREE THAT IF A DISPUTE ARISES BETWEEN YOU AND Key Bridge Liquors RELATING IN ANY WAY TO THE SITES, THE STORES, OR YOUR ACCESS OR USE THEREOF, INCLUDING COMMON LAW OR STATUTORY CLAIMS, THE DISPUTE WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND Key Bridge Liquors HAVE AGAINST EACH OTHER ARE RESOLVED.

You and Key Bridge Liquors agree that any and all disputes or claims that have arisen or may arise between you and Key Bridge Liquors in connection with the Site or Store, including any products or services offered or sold on the Site and your use of the Site, shall be resolved exclusively through confidential, final, and binding arbitration; except to the extent that you have in any manner infringed upon or violated or threatened to infringe upon or violate any of the Key Bridge Liquors Entities’ or any third party patent, copyright, trademark, trade secret, privacy or publicity rights, in which case you acknowledge that there is no adequate remedy at law and that injunctive or other appropriate relief may be sought by the Key Bridge Liquors Entities and/or the applicable third party(ies) either in court or from an arbitrator. In no event shall any claim, action or proceeding by you related in any way to this Arbitration Agreement be instituted outside the applicable state law statute of limitation or statute or repose.

YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY.

PRE-ARBITRATION DISPUTE RESOLUTION
Key Bridge Liquors’s goal is for the Site to meet your expectations and satisfy you. However, there may be instances when you have a problem or dispute that needs special attention. In those instances, Key Bridge Liquors is committed to working with you to reach a reasonable resolution that satisfies you; however, we can only do this if we know about and understand your issue. Therefore, for any problem or dispute that you may have with Key Bridge Liquors, you acknowledge and agree that you will first give Key Bridge Liquors an opportunity to resolve your problem or dispute. Accordingly, you and Key Bridge Liquors agree that whenever you or Key Bridge Liquors have a disagreement with the other arising out of, connected to, or in any way related to your use of the Site, you and Key Bridge Liquors will first send a written notice to the other party (a “Demand”). You and Key Bridge Liquors agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms & Conditions. You must send the Demand to the following address (the “Notice Address”): Key Bridge Liquors & More, 7212 Fort Smallwood Road, Curtis Bay, MD 21226, Attn: Legal. Key Bridge Liquors must send the Demand to you via certified mail to the most recent address Key Bridge Liquors has on file for you (or by email if Key Bridge Liquors only has an email address for you on file). A Demand (1) shall seek to resolve a Dispute only on an individual basis; (2) shall state the full basis for the Dispute (including the details about the Dispute sufficient for the recipient to review and respond) and the date that the Dispute arose; (3) shall provide the individual claimant’s full name, phone number, and email address to confirm their identity and to aid communication; and (4) shall be personally signed by the individual claimant or for Key Bridge Liquors by its authorized representative (and not only their counsel). Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference to attempt in good faith to resolve the Dispute which both you and Key Bridge Liquors will personally attend (with counsel, if represented). You and Key Bridge Liquors agree that you and Key Bridge Liquors will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, twenty (20) business days after the individualized conference is completed. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating any lawsuit or arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitation period and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of a lawsuit or arbitration if these requirements have not been met.

ARBITRATION PROCEDURE
If the disagreement stated in the Demand is not resolved to your or Key Bridge Liquors’s satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association (“AAA”) to resolved any dispute you have with Key Bridge Liquors. You and Key Bridge Liquors agree that arbitration under this Agreement must be administered and adjudicated on an individual basis by AAA pursuant to its Consumer Arbitration Rules. If the arbitration results in an award, then judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. You and any of the Key Bridge Liquors Entities, as applicable, agree to pay our own fees, costs, and expenses, including those for any attorneys, experts, and witnesses. The arbitrator, and not any federal, state, provincial, territorial or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms & Conditions, including, but not limited to, any claim that all or any part of these Terms & Conditions is void or voidable, except that a court of competent jurisdiction may enjoin the filing or prosecution of arbitration if the Pre-Arbitration Dispute Resolution requirements set forth above have not been met. Further, this clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Key Bridge Liquors may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator’s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Maryland, including recognized principles of equity, and will honor all claims of privilege recognized by law. An arbitrator may award on an individual basis only any relief authorized by these Terms & Conditions and applicable law. As a limited exception to the agreement to arbitrate, you and we agree that you may take claims to small claims court, if your claims qualify for hearing by such court.

CLASS ACTION WAIVER: You and Key Bridge Liquors agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff, claimant, or class member in any purported class or representative action or proceeding. Unless both you and Key Bridge Liquors agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s). Any relief awarded cannot affect any other person or party. You and Key Bridge Liquors further agree that in the event this arbitration agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Key Bridge Liquors in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. The arbitrator’s award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by AAA’s rules.

Mass Arbitration
If your Notice of Dispute involves claims similar to those of at least 24 other customers, and if you and those other customers are represented by the same lawyers, or by lawyers who are coordinating with each other, you and we agree that these claims will be “Related Cases.” Related Cases will be governed by the AAA’s Mass Arbitration Supplementary Rules, as modified by these Terms. For more information, see https://www.adr.org/mass-arbitration or call 1-800-778-7879.

Related cases may only be filed in batches and those individual arbitrations will be resolved in the following manner:

• Stage One: Counsel for the claimants and counsel for Key Bridge Liquors shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge.
• Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Key Bridge Liquors shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge.

A court has exclusive authority to enjoin the filing or prosecution of arbitrations that do not comply with this Section.

If your Claim is not resolved as part of the staged process identified above, either:

• Option One: You and Key Bridge Liquors may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms & Conditions. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage Two or the elective mediation associated with Stage Two. Key Bridge Liquors may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt-out period. Counsel for the parties may agree to adjust these deadlines.OR
• Option Two: If neither you nor Key Bridge Liquors elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 100, then 100 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 100, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 100 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with AAA (including through a Procedural Arbitrator, as such term is used in the AAA Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.

A court of competent jurisdiction shall have the authority to enforce these provisions and, if necessary, to enjoin the mass arbitration, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms & Conditions.

You and Key Bridge Liquors agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and Key Bridge Liquors acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that the application of these Mass Arbitration procedures has been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the AAA rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose. If the staging process of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the AAA rules, then the remaining claims shall be subject to Option One or Option Two above as selected by you or Key Bridge Liquors. If the Mass Arbitration provisions apply to your claim, and a court of competent jurisdiction determines that the Mass Arbitration provisions are not enforceable as to your claim, then your claim will proceed in a court of competent jurisdiction on an individual basis (not a class or consolidated basis).WE BOTH AGREE THAT, WHETHER ANY CLAIM IS IN ARBITRATION OR IN COURT, YOU AND Key Bridge Liquors BOTH WAIVE ANY RIGHT TO A JURY TRIAL INVOLVING ANY CLAIMS OR DISPUTES BETWEEN US.

Other

This agreement constitutes the entire agreement between us and you with respect to the subject matter contained in this agreement and supersedes all previous and contemporaneous agreements, proposals and communications, written oral. You also may be subject to additional terms and conditions that may apply when you use the products or services of a third party that are provided through the Site.

In the event of any conflict between any such third-party terms and conditions and these Terms & Conditions, these Terms & Conditions will govern.

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms & Conditions and will not affect the enforceability of any other provisions.

The failure by us to enforce any right or provision of these Terms & Conditions will not prevent us from enforcing such right or provision in the future.

We may assign our rights and obligations under these Terms & Conditions, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.